Call paypal customer service help6/19/2023 ![]() ![]() You will be given a special code from your account. Toll Free: (888) 221-1161 (Note: In order to speak to a specialist at PayPal, you must sign into your PayPal account before dialing this number. You can review your devices or remove any you don’t want us to remember on your PayPal account.Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly. Once set up, the authenticator app will provide a one-off passcode that changes periodically. After you download the authenticator app to your phone or desktop, scan the QR code displayed or enter the unique serial key on to link them to your PayPal account. ![]() What are Authenticator Apps and Security Keys?Īn Authenticator App generates a one-off passcode that you can use to sign in along with your password when you log in. At this time, 2-step verification offers Mobile and Authenticator App. This setting allows for more SCA compliant verification options. In order to continue to access your PayPal account in compliance with PSD2 regulations, you'll need to enable the 2-step verification setting from your settings profile page. Is there another way to verify my identity when logging in? I don’t have a mobile or direct landline number to link to my PayPal account. ![]() However, if you decide to disable 2-step verification, please make sure you have an up-to-date phone number in your profile beforehand. Hence, you won't see any changes when logging in to your account. Will I see changes?Ģ-step verification is authentication that complies with SCA. I've already enabled 2-step verification on my PayPal account. If that doesn't work either, click Try another way on the web screen and retry or choose another challenge to complete the authentication process. If the notification doesn't appear by itself, open the PayPal app from your phone and the verification prompt will appear on your mobile app to complete the process. When you choose to "Confirm using PayPal app", we will send a push notification on your mobile phone that is typically used to access PayPal. It's important that you keep your phone details up to date in your PayPal account Profile to make sure this can work. We'll send you a one-time passcode by SMS or via a phone call to your landline each time we need a stronger verification of your identity. No, the one-off passcode isn't the same as your PayPal password. Where can I get this additional code? Isn’t it the same as my PayPal password? So, you may continue to log in to your PayPal account or pay with PayPal as usual, using your email address and your PayPal password. Most times, we'll be able to verify your identity using the PayPal password you’ve typed and the device you're using (if it’s one of your usual devices). When will I need to enter this code? Do I need to do it every time I log in or pay? If we need to confirm your identity, you can open the PayPal App to provide confirmation. PayPal is the worlds leading online payment processor. If we need to ask you for a one-off passcode, we can send it by SMS to your mobile phone number or via phone call to your landline, so your payment or login won't be delayed.įor easy authentication, you can also download the PayPal app. Contact PayPal for answers to all of your online payment questions or to sign up for our services. What do I need to do?Ĭheck that your current telephone (mobile and/or landline) number is correct in your PayPal account Profile. You'll also have the option to enter a one-off passcode which we will send by SMS to the phone number you've registered with us or via a phone call if you have a landline. Make sure you authorise push notifications from the PayPal App. We may sometimes ask you to confirm your identity. Most of the time, you'll log in or pay with PayPal by entering your email address and your PayPal password as usual. What changes will I see when using PayPal? Get in Touch With PayPal Customer Service Using DoNotPay DoNotPay offers a solution to the long wait times that PayPal customers often experience when speaking to customer service. If they take longer, you can contact them again. For online transactions in Europe and the UK, this extra security is coming to help keep online card purchases more secure and prevent fraud. Live chat and telephone support is available from 6:00 AM to 6:00 PM PT every day of the week. It introduces two-factor authentication for online transactions, known as "Strong Customer Authentication" (SCA). The directive requires new measures that impact how you access your account and pay with PayPal. This is a new EU directive regulating payment services in the European Economic Area. The Second Payment Services Directive (PSD2) ![]()
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